As the 2G and 3G mobile networks are progressively phased out, the elevator maintenance industry faces a major challenge. At the same time, legal requirements regarding emergency response times continue to tighten. Maintenance providers must therefore transition to modern digital communication systems while ensuring uninterrupted service and maximum safety.
To address this challenge, Avire, Azursoft and Sérénité 24H24 have combined their expertise to deliver a complete, innovative and secure solution. Together, we successfully completed end-to-end validation tests using Avire’s DCP EVO digital emergency communication devices, confirming full Voice over IP (VoIP) compatibility.
This partnership provides elevator maintenance companies with a reliable, future-proof solution designed to meet the highest operational and regulatory standards.
Why the End of 2G/3G Is a Turning Point for Elevator Maintenance
Moving from Analog to Digital Communications
Elevator emergency communication systems are designed to transmit emergency calls whenever passengers become trapped. Traditionally, many of these systems relied on analog telephone lines or 2G/3G mobile networks. As these legacy networks are phased out, the industry must migrate to VoIP-based communication solutions.
Migrating elevator emergency communication to 4G is far more than replacing a gateway. It requires a coordinated approach involving every stakeholder in the safety chain. As the monitoring center, Sérénité 24H24 ensures emergency calls are received and transmitted without interruption. Moving to VoIP requires complete interoperability between emergency communication devices, software platforms and our monitoring center. Our priority is to guarantee secure, reliable communications so that every emergency call is transmitted without degradation or interruption, ensuring passenger safety.
Bertrand Kessler, CEO – Sérénité 24H24
Regulatory and Technical Challenges
Regulatory and Technical Challenges
Maintenance companies often manage fleets containing equipment from multiple manufacturers. They must therefore migrate rapidly toward compliant digital communication technologies.
At the same time, new legislation under discussion aims to introduce stricter deadlines between incident reporting and fault resolution.
Key challenges include:
- Maintaining uninterrupted service despite the shutdown of legacy networks.
- Integrating interoperable solutions across heterogeneous elevator fleets.
- Complying with increasingly demanding regulatory requirements.
A Practical Solution for the End of 2G/3G
To support this transition, Avire, Azursoft and Sérénité 24H24 have developed a complete solution. Fully tested and validated, it delivers reliable VoIP communications for elevator emergency calls.
Benefits include:
- Regulatory compliance: continuous, reliable transmission helps maintenance companies meet new response requirements.
- Improved passenger safety: real-time technical monitoring helps anticipate failures before they occur.
- Reliable interoperability: end-to-end validation ensures compatibility with existing elevator emergency communication protocols.
A Technology Partnership Designed for Elevator Maintenance Companies
Successfully migrating from analog communication systems (DTMF) to digital technologies requires three complementary areas of expertise:
- Avire, designer of elevator emergency communication systems and the starting point of emergency call transmission.
- Azursoft, publisher of the Horus elevator emergency communication management platform, providing protocol management and software integration to route calls reliably through certified digital infrastructures.
- Sérénité 24H24, a 24/7 monitoring center receiving and processing emergency calls with rapid response capabilities.
Together, they provide a centralized, optimized and secure emergency communication ecosystem.
Successful End-to-End Testing for Maximum Interoperability
Validation tests carried out in France confirmed full VoIP compatibility between Avire 4G gateways and DCP EVO digital elevator emergency communication devices.
As the end of 2G/3G approaches and legacy telephone networks reach the end of their lifecycle, modernizing elevator communications is far more than a technical upgrade. It is a necessary transformation to ensure the long-term reliability and safety of an essential everyday service. Adapting our systems to digital technologies means building a future where innovation and passenger safety go hand in hand.
José Bretes, Country Manager – MEMCO by AVIRE France
Validated testing guarantees optimal interoperability between existing elevator emergency communication protocols, enabling maintenance providers to ensure uninterrupted service regardless of the installed equipment.
Azursoft offers a complete portfolio of integrated monitoring and management solutions focused on safety and risk management. These services position Azursoft as a trusted technology partner, continuously developing innovative digital solutions. This certification demonstrates our ability to integrate rapidly into critical communication chains while ensuring complete technology compatibility.
Olivier Riquet, CEO – Azursoft
A Major Advantage for Elevator Maintenance Companies
Key benefits include:
- Guaranteed interoperability: validated equipment works with existing elevator emergency communication protocols.
- Greater reliability: stable, secure transmission of emergency signals over VoIP.
- Simplified deployment: migration to modern network infrastructures without service disruption.
- Lower operating costs: modern technologies help optimize maintenance resources.
This unique partnership provides elevator maintenance companies across France with a complete, high-performance service available 24/7, setting a new benchmark for digital elevator emergency communication.
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