Horus, the Software Solution for Elevator Emergency Call Management
Horus is the dedicated software platform designed for monitoring centers specialized in elevator supervision, enabling real-time management of alarm reception, traceability, and follow-up of elevator emergency calls.
Compliant with current regulations, it ensures a smooth transition to VoIP, guaranteeing service continuity following the phase-out of 2G/3G and PSTN networks. With Horus, you benefit from a robust, reliable, and interoperable VoIP solution for elevator emergency calls.
Your Challenges, Our Solutions
Ensuring Emergency Call Reception
Integrated with Horus, the reception front-end natively handles VoIP calls, ensuring compatibility with modern equipment and reliable alarm reception.
Managing the Technology Transition
Thanks to its compatibility with GSM/VoIP gateways, Horus facilitates the migration from analog systems to digital infrastructures while remaining compliant with new regulations.
Monitoring and Analyzing Events
The software provides complete incident traceability and detailed reporting to continuously improve service quality.
A Modular and Intuitive Solution
Horus can be enhanced with complementary modules to meet your operational needs. Its open architecture makes it easy to integrate new partners and technologies.
My eAlarm Manager
My Control Board
My Audio Analytics
Frontal SIP MyVoice
MyHorus Portal
MyAzursoft Extranet
Elevator Emergency Call Management Software Designed for Monitoring Centers
Horus is designed for rapid adoption, providing clear alarm visualization, detailed elevator records, and intervention management tools that help operators respond efficiently.
- Alarm and call reception via connected equipment or SBC gateways
- Comprehensive beneficiary records with event history
- Customized workflows (e.g., cabin call, emergency dispatch, passenger rescue)
- Priority and queue management
- Intervention tracking and return-to-normal monitoring
- Full traceability of operator actions
Orange-Certified VoIP Solution
Horus benefits from Orange VoIP certification, ensuring optimal compatibility with operator infrastructures and enhanced communication security.
Our Experts Support Your Upgrade, Migration, and Call Center Creation Projects
Audio AI for Your Call Centers
Using predefined conversational workflows, the AI can quickly qualify an alert and trigger the appropriate actions while allowing immediate handover to a human operator at any time.
Result:
• Reduced processing times
• Lower operator workload
• Improved responsiveness in critical situations.
Why Choose Azursoft for Your Elevator Emergency Call Management Software?
For more than 40 years, Azursoft has been designing solutions for security and safety professionals. Our proven expertise in electronic security ensures seamless integration and long-term customer support.
Support at Every Stage
Robust, Customizable, and Interoperable Software
Expert Bilingual Technical Support
Our Experts Support Your Upgrade, Migration, and Telecare Center Creation Projects
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