Telecare Software for Monitoring Centers

Horus telecare software for assistance and monitoring centers

Horus, the Solution Designed for Telecare Centers

Horus is telecare software designed to manage beneficiary relationships with responsiveness, reliability, and compassion.

Tailored to social, medical, and mutualized telecare centers, Horus enables teams to receive, track, and process alerts and assistance requests 24/7.

Designed to combine quality of care with operational agility, the solution supports your teams in their day-to-day mission of providing human-centered assistance, without ever depersonalizing the relationship.

A Practical Response to Your Telecare Challenges

Ensuring Service Continuity

Horus is built on a robust and redundant architecture designed to ensure uninterrupted 24/7 service availability.

Supporting Beneficiaries

Alert handling is fully customizable and flexible, allowing workflows to be adapted to each beneficiary profile.

Monitoring and Analyzing Your Operations

All actions are timestamped, tracked, and archived, with simplified generation of reports for audits and quality monitoring.

The Horus Suite: A Complete Environment for Telecare Centers

Horus can be enhanced with complementary modules to strengthen your operational capabilities.

My eAlarm Manager

An intuitive operator interface for the rapid reception and distribution of critical alarms.

My Control Board

Dashboards designed to visualize your KPIs in real time and manage your operations effectively.

Frontal OSIRIS

A high-performance IP reception front-end dedicated to securing and streamlining alarm handling workflows.

Frontal SIP MyVoice

VoIP/SIP alarm reception without information loss, ensuring a smooth transition beyond PSTN networks.

MyHorus Portal

A secure portal for installers and customers to monitor events and activities.

MyAzursoft Extranet

A collaborative workspace for ticket tracking, documentation access, and simplified support management.

An Interface Designed for Teleoperators

The Horus environment has been specifically designed to improve ergonomics, accessibility, and multi-beneficiary management: Immediate access to essential beneficiary information, Fast onboarding with minimal cognitive load, Automatic prioritization of critical calls

Multi-channel reception: calls and alarms via connected devices and SBC equipment over VoIP.
Comprehensive beneficiary records: event history, contacts, and previous alerts.
Customized assistance workflows: family notifications, emergency services dispatch, scheduled reminders, and priority management.
Automatic detection: voicemail systems, silent lines, unanswered calls, with automatic callback management.
Dynamic queue management: optimization during peak activity periods.
Tracking and traceability: intervention monitoring, return-to-normal management, and quality analysis.

Planning a Telecare Project? Let’s Talk. Our experts support you in the creation, modernization, and development of telecare centers.

Streamline Assistance with Automation and AI

Horus technology reduces operator workload and improves service quality while preserving the human relationship with beneficiaries:

• Intelligent automation: scheduled calls, callback management for unanswered calls, silent-line detection and processing.
• Interactive Voice Response (IVR): customized voice workflows tailored to each beneficiary’s needs.
• Automated reporting: daily, weekly, or monthly monitoring to measure service quality.
• Integrated audio and video AI: improve alarm verification, automate certain technical calls, and assist operators in real time.

Learn More About Our AI Modules

Why Choose Azursoft for Your Telecare Software?

For over 40 years, Azursoft has been designing and deploying robust, interoperable, and human-centered security, safety, and assistance solutions. Our expertise ensures seamless integration, strong operational adaptability, and personalized project support.