The SECURIX front end provides reception of events generated by transmitters connected to the public switched telephone network (PSTN). It supports up to 120 channels and manages over 100 protocols. Designed to improve operator productivity, the SECURIX front end provides advanced computer / telephone integration (CTI) features and includes a voice server with synthesis and voice recognition capabilities as well as a voice logging system.
OPEN MULTI PROTOCOL SOLUTION
For optimal connection of customers, the SECURIX front end interfaces with all the standard PSTN transmitters of the market. The wide variety of serial protocols available on the SECURIX front-end allows for great adaptability to many lines of business (remote monitoring, remote assistance, self-monitoring, banks, elevators, etc.). Its architecture based on digital signal processing (DSP) processors also ensures great agility by allowing the rapid development of new transmitting protocols.
The dialogue with the information management system is established using the TCP/IP protocol. Several standard protocols for dialogue with third-party supervisors are offered. A software development kit (SDK) is also available. The SECURIX front end also offers a scripting language (LUA) for transcoding, remote control (e.g. implementation) and setting up its voice server.
In order to improve return on existing investments, the SECURIX front end can be interfaced with any existing telephone installation managed by a PABX with a T2 ISDN interface. Where necessary, operating companies can enhance the infrastructure of their voice/data networks by distributing flow management across several remote surveillance sites.
ROBUST AND SECURE PLATFORM
The SECURIX front end works with a 19″ rack-mountable industrial unit. Its RAID1 disk architecture (optional) is backed up by an independent disk and has redundant power as well as RAID fans. Its software architecture provides a high level of security through the use of encrypted protocols. The use of mirroring proposed by the telecom operators also makes it possible to secure the ISDN T2 line by distributing the traffic across two lines and two different front-ends, thus achieving a very high level of availability.
IMPROVED MANAGEMENT OF AUDIO STREAMS
The numerous features of the SECURIX front end, available on an unlimited number of operator stations, facilitate the management of audio streams and improve the operators’ productivity. Each operator station can simultaneously manage several audio streams with the back and forth function, whilst the music & messages on hold provide a professional reception to the customers.
In terms of ergonomics, the Finder module (supplied with the front end) or the operator station’s MINIPAD™ banner of the Horus supervision solution can be used to control audio streams with the mouse (connected, disconnected, toggle, replay, etc.) and the microphone and loudspeaker volumes are automatically adjusted according to the type of transmitter. Finally, the transmission of the multi frequency codes (DTMF) required for voice communications established through half duplex transmitters is automatically managed by the SECURIX front end, without the need for operator intervention.
The SECURIX front end integrates a voice server configured with the LUA scripting language and supports synthesis & speech recognition functions. The script execution can be activated automatically by an incoming call on a specific ISDN channel (SDA).
Applications such as Automated Incoming Call Distribution (ACD) are used to help with the supervision of facilities or to improve customer reception and, in general, to automate certain tasks for the operator. The voice server can also be used to activate outgoing calls and turn the SECURIX front end into a real alert server.
All audio communications are recorded by the front end and can be optionally stored on a network storage server (NAS). Each audio communication can be listened to directly on the telephone terminal of the operator station. For greater ease of use, especially in the case of hearing difficulties in a noisy environment, the SECURIX front-end communication recorder allows the operator to resume listening to an ongoing communication from its origin (deferred real time mode).
MANAGEMENT OF INCOMING CALLS
Each event or incoming call originating from an ISDN line is transmitted to the supervisor by the SECURIX front end, along with the caller number and the called number. If it is an alarm, the operator opens a processing file. Otherwise, the operator controls remotely the transmitter through the front end (talk, listen, hang up, etc.) to communicate with the caller. The audio stream is routed to the operator’s telephone terminal (analogue, digital or IP phone, softphone) via the ISDN connection between the front end and the PABX.
The assisted call back feature is a productivity tool allowing for an automated connection between the operator and a contact available to handle the alarm according to the clients’ instructions. The SECURIX front end uses a list of numbers provided by the surveillance software. Upon connection with a correspondent, the front end routes the active call to the operator who initiated the assisted call back procedure. The whole process is configurable via a LUA script (messages, validation, etc.)
REMOTE CONTROLS, REMOTE-CONFIGURATION
Depending on the protocol type and the transmitter model, specific remote control & remote configuration solutions are available. These features are integrated with the optional download module of the Horus supervisor and the Anubis server.
One of the key features of the SECURIX front end is its ease of implementation. In a matter of seconds, the simple combination of a protocol with an incoming call number (SDA) allows the front end to manage new transmitters and new clients. The SecurixConsole client software is integrated to the distribution of the SECURIX software to reinforce this streamlining policy by centralising the operation of several front ends.
It can also be used to enter the operating parameters of the front ends (SDA, transmission, etc.), to consult the archives via multi-criteria selections (transmitting code, transmitting telephone, date by date, client base, type of event, protocol, contact line…) or to print the reception log files. The Securix Console client software also makes it possible to track daily operations, detailing in particular the following information:
- Calls per line, per protocol, per client base
- Malicious calls by line, by protocol, by client base
- System overall load diagram
Other functions managed by the Securix Console client include searching, viewing and retrieving audio recordings stored on the different front ends as well as outputting transmitter failure statistics.
The Securix front end can export its daily archives to a SQL server in a public format. Operators have the freedom to compile their own statistics with their selected tool.
Width: 19 ”
Primary access T2 (30 channels)
8 basic access T0 (8 × 2 channels)
24 PSTN (24 channels)
Up to four cards per front end
Transmitters: list available upon request
(Over 100 protocols)
AMS Connection: Evtv4, MLR2, XML
Recording format: G711-ALAW wav file,
or 8Ko / sec
Export Format: MP3
Capacity: 9000 hours of recording on a 250 GB disc
AUTHORISATIONS, STANDARDS AND CERTIFICATIONS
France Telecom certified on all telephony cards used
Compliance with APSAD R31