Last updated: August 22, 2025
AZUR SOFT is committed to protecting the personal data of its customers and users.
This Privacy Policy explains how AZUR SOFT processes your personal data in accordance with Regulation (EU) 2016/679 on the protection of personal data (GDPR) and the French Data Protection Act No. 78-17 of January 6, 1978, as amended (hereinafter referred to as the “Regulation”).
This Data Protection Policy (hereinafter the “Policy”) aims to inform you about how AZUR SOFT processes your personal data (hereinafter the “Data”):
- When you browse our Website;
- During your interactions with us (forms, email, telephone, trade shows);
- When using our services that refer to this Policy.
In the event of any conflict between the provisions of this Policy and the terms of your contracts, the contractual provisions shall prevail.
General Principles
AZUR SOFT is committed to ensuring that your personal data is:
- Processed lawfully, fairly, and transparently;
- Collected for specified, explicit, and legitimate purposes;
- Adequate, relevant, and limited to what is necessary for the purposes for which it is processed;
- Accurate and kept up to date;
- Retained only for as long as necessary for the purposes for which it was collected;
- Protected through appropriate security measures against destruction, loss, alteration, or unauthorized access.
What Personal Data Do We Collect?
Depending on the processing activities involved, we may collect:
- Identification data: first and last name, email address, phone number, and any information you provide when contacting us;
- Professional information: job title, company name, and business-related details;
- Connection data: information generated while browsing our website.
When Do We Collect Your Personal Data?
We may collect your Data directly from you or indirectly through publicly available sources and industry events.
Your personal data may be collected when:
- You contact us or participate in surveys, contests, or promotions;
- You complete forms on our website;
- You subscribe to our newsletters;
- You communicate personal information by phone, email, or contact form;
- You visit our website, including through the use of cookies (please refer to our Cookie Policy for more information).
Why Do We Process Your Personal Data?
We collect and process your Data to:
- Respond to your requests and inquiries;
- Contact you regarding our products and services;
- Inform you about product updates, events, and industry news;
- Send commercial communications, newsletters, and customer satisfaction surveys.
You may unsubscribe from marketing communications at any time by emailing [email protected], using the unsubscribe link included in our emails, or contacting our Data Protection Officer.
The personal data collected by AZUR SOFT may be used for the following purposes:
- Managing prospects and customer contacts;
- Handling requests related to data protection rights;
- Managing feedback and reviews regarding our solutions, services, and content.
The legal bases for these processing activities include compliance with legal obligations, contract performance, consent, and AZUR SOFT’s legitimate interests.
For further information, please contact our Data Protection Officer.
| Purpose of Processing | Legal Basis | Retention Period |
| Responding to inquiries and contact requests | Legitimate Interest / Consent | Duration required to process the request + 3 years for marketing purposes unless objection is received |
| Commercial prospecting (offers, newsletters, event invitations) | Consent / Legitimate Interest | 3 years from the last contact or unsubscribe request |
| Customer satisfaction surveys and reviews | Legitimate Interest | 3 years after collection |
| Requests related to GDPR rights (access, correction, objection, etc.) | Legal Obligation | 5 years after the request has been closed |
What Are Your Rights?
Depending on the processing activity and its legal basis, you may exercise the following rights:
- Access your personal data;
- Request correction of inaccurate data;
- Request deletion of your personal data;
- Restrict the processing of your data;
- Withdraw consent at any time;
- Object to the processing of your personal data;
- Receive a copy of your data (data portability).
To exercise your rights, please contact us:
- By email: [email protected]
- By post: DPO – 6 rue Van Loo, 91150 Étampes, France
If you believe your rights have not been respected, you may lodge a complaint with the relevant supervisory authority, including the CNIL in France.
Who Has Access to Your Personal Data?
When AZUR SOFT acts as Data Controller, access to your Data is restricted to authorized personnel within the scope of their responsibilities, including:
- Marketing Department;
- Sales Department;
- Administrative and Finance Department.
When AZUR SOFT acts as a Data Processor, authorized internal teams and approved third parties are identified in the agreements signed with customers.
AZUR SOFT is part of the Canadian HARRIS Group and may transfer data within the group. Such transfers are governed by appropriate contractual safeguards to ensure compliance with applicable data protection regulations.
Your Data may also be shared with service providers and partners where necessary to deliver our services.
What Security Measures Are Implemented?
We implement appropriate technical and organizational measures to protect the confidentiality, integrity, and security of the personal data we process.
Access to personal data is limited to employees and service providers who require access in order to perform their duties and who are bound by confidentiality obligations.
How Long Is Your Data Retained?
All collected Data is retained only for the period necessary to fulfill the purposes for which it was collected and in accordance with applicable legal requirements.
Data may subsequently be deleted or archived for the management of disputes, compliance with legal or regulatory obligations, or requests from authorized authorities.
Specific retention periods relating to personal data processed under customer contracts are detailed within the relevant contractual documentation.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect legal, regulatory, editorial, or technical developments.
When updates are made, we will revise the “Last Updated” date accordingly.
We encourage you to review this page regularly to stay informed of any modifications or updates to this Policy.