AI for Security Operations

At Azursoft, AI is natively integrated into our solutions to support operators, improve decision-making reliability, and accelerate data processing. It acts as a proactive assistant designed for real-world applications in remote monitoring and telecare, while keeping people at the center of every decision. All without adding complexity to your operational environment.

Video AI: Enhancing Alarm Verification with MyVideo Analytics

99.5% of video streams received by remote monitoring centers are false positives. MyVideo Analytics allows this first level of analysis to be handled by AI capable of identifying genuine risk situations. The result is faster, more reliable alarm verification without increasing cognitive workload. MyVideo Analytics is natively integrated into Horus (remote monitoring software) and Actives (security & safety management platform). It acts as an intelligent filter between the video stream and the operator.

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Features

False positive filtering based on behavioral analysis algorithms
Adjustable confidence threshold to fine-tune AI sensitivity
Display of relevant images and video sequences only
Operators remain in control and can switch to manual mode at any time
Full traceability and compliance with APSAD requirements

Use Cases

Remote Monitoring: Improve alarm verification reliability before intervention.

Site Hypervision: Detect abnormal behaviors (line crossings, gatherings, loitering) adapted to local environments such as industrial facilities, retail sites, and smart cities.

Audio AI: Managing Low-Priority Calls with MyAudio Analytics

In an environment where every second counts, operators should not waste time handling low-value calls (low battery alerts, maintenance signals, periodic tests, etc.). Azursoft has integrated an audio AI module into Horus to automate the management of these alarms. The goal is simple: allow teams to focus on genuine emergencies. A virtual voice agent handles repetitive or non-critical communications.

Key Features

Automatic handling of outbound calls
Answering machine detection and scheduled callbacks
Automated call workflow execution
Customizable voice scenarios (IVR)
Full action traceability
Support for 22 languages
Instant transfer to a human operator at any time

This system enables proactive alarm management while ensuring full call traceability. It is also APSAD compliant.

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A.I.My, the Virtual Operator Integrated into Your Teams

Developed by Azursoft, A.I.My represents the culmination of our vision for industry-specific AI. It is a virtual operator that combines the capabilities of MyVideo Analytics and MyAudio Analytics. A.I.My is not designed to operate completely independently. Instead, it works alongside human operators and can be called upon whenever needed, depending on workload, priorities, or specific situations.

What A.I.My Can Do Today

Automatically launch video analysis and present prioritized results to operators
Handle outbound calls when operators are busy
Generate actionable analysis reports in seconds
Provide a clear and concise summary of an event before operator intervention

This on-demand approach increases the capacity of monitoring centers to handle larger volumes, improves service quality, and optimizes the use of human resources.

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Why Choose Integrated AI?

Unlike approaches that rely on multiple platforms or dedicated interfaces, Azursoft has chosen to integrate AI directly into its software environments. This provides several key advantages:

A single operator interface with no disruption to workflows
No additional training required
Complete traceability within operational logs
An architecture designed to meet security requirements
The ability to correlate AI analysis with business data already available in Horus or Actives

This approach ensures functional consistency, better user adoption, and continuity in alarm management processes.

AI in Security: What Are the Concrete Benefits for You?

Integrating artificial intelligence into Azursoft software enables you to:

Reduce operator workload by filtering out irrelevant data
Minimize errors and omissions in event processing
Shorten alarm verification and call handling times
Improve intervention quality and traceability
Adapt human resource allocation to activity peaks more effectively

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