A customer hot-line answers user questions. Four application engineers are fully dedicated to this task with few escalation procedures. A ticket tracking system makes it possible for users to check problem resolution.

A private customer web site details every new feature, download fixes and enable users to check support SLA.

A semestrial newsletter completes the link with our customers.

Fully detailed manuals are delivered with our solutions in paper and electronic form.

Support contracts enable our customers to receive free new software versions at fixed schedules.

Horus user club was born in 2005 and allows users to share experiences.

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